Mgr Special Events

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Mgr Special Events

Job Code:

19890-5

Profile Title:

19890-5 Social Events Mgr

Grade / Band:

L1

FLSA Status:

Exempt

The Special Events Manager oversees and coordinates the planning and execution of social events, special events and the day-to-day  operations of the wedding chapel. All duties are to be performed in accordance with departmental and property policies and  procedures. This position will play a key role in achieving and exceeding revenue targets and enhancing the experiences of the guests  during the customer journey.

The Social Events Manger will Assist the Associate Director in overseeing the daily operations of the Wedding Chapel and personnel and oversight of property social catering event operations including strategic planning, forecasting, implementation of SOPs, day-to-day operations and staff development

Provides operational direction for the Wedding Chapel and ensures the highest level of service is provided to all guests; assists to develops sales objectives, pricing strategies and sales/marketing campaigns; designs and helps to creates the Wedding Chapel floor plan / layout, staffing levels and commission/incentive structure

Assists to develop standards for service and recovery, as well as guest service measurement standards to identify operational efficiencies or areas of improvement; ensures services are aligned with Five Diamond/Five Star Standards

Works with in-house departments such as Catering, Food & Beverage, Floral, Front Desk, VIP Lounge, Brand Marketing, Casino Marketing, Spa & Salon with regards to up-sells, closing techniques, additional services/amenities available; ensure the quality of requests are up to standard

Research clients and vendors, such as ministers, photographers and videographers. Evaluates based on price, quality, selection, service, support, availability, reliability, reputation, and history; evaluates and Monitors contract performance to ensure compliance with contractual obligations

Assist in developing monthly and yearly reports

Manages all functions of the Wedding Chapel department personnel to include recruiting, hiring, training, discipline, and providing performance feedback. Approve various administrative tasks and requests, including work schedules, time-off requests and leave of absences

Researches and evaluates new services, products, technologies, and trends for customer preferences; conducts market research and attend meetings, trade shows and conventions

This position will play a key role in achieving and exceeding revenue targets as the direct catering contact for the highest grossing social groups and other high-profile clients and events

Directly responsible for highest revenue and high-profile clients with food and beverage revenue, working directly with clients on menu planning, set up, decor budgets and billing details pertinent to the success of their program

Assist Associate Director with achieving annual budget and monthly forecasting goals through input into the research, development, evaluation and implementation of proposed new products, services, technology and processes,

Engages in sales strategy to maximize revenue and mitigate risk through effectively reviewing the availability of space and implementing marketing strategies to target off peak dates, negotiate and monitor negotiation of definite contracts, the writing of catering discount clauses, and cultivation of client relationships

Hold team and self accountable for adherence to property guest service and brand standards by refining service standards and  modeling professional internal and external guest interactions

Assist Associate Director in establishing, implementing and enforcing Catering departmental policies and procedures

Perform other job-related duties as requested

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree or equivalent experience

Hotel Administration, Business Administration, or related field.

Required

2+ Years of Prior Relevant Experience

Prior experience in Catering, Convention, and/or Weddings

Required

Prior experience in a similar a similar luxury resort setting.

Required

Ability to effectively prioritize tasks

Advanced knowledge of Wedding trends, sales, and event planning

Strong organization skills with attention to detail and quality

Strong, effective decision-making, judgment and listening skills

Excellent customer service skills

Able to lead and mentor a team

Have interpersonal skills to deal effectively with all business contacts

Professional appearance and demeanor

Ability to work varied shifts, including nights, weekends and holidays

High school diploma or equivalent

Intermediate working knowledge of Microsoft Excel, Outlook and Word

Able to effectively communicate in English, in both written and oral forms

Expert working knowledge of food, wine and beverage service including menu development

Working knowledge of catering sales systems

Proven track record with Food & Beverage cost controls

Expertise in advanced sales and marketing techniques

Strong working knowledge of Microsoft Office

Expertise in general health and sanitation codes

Strong strategic planning, project management skills and superior decision making

Balancing

X

Bending

X

Carrying __pounds

X

10

Clear speech - simple

Clear speech - complex

Climbing

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

Normal vision

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

Tight deadlines

X

Working conditions

Writing - simple

X

Writing - complex

X