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Sr Mgr Table Games Ops

J o b D e s c r i p t i o n

Job Profile Title:	Sr Mgr Table Games Ops
Job Code:	19895
Profile Title:	19895 Sr Mgr Table Games Ops
Grade / Band:	L2
FLSA Status:	Exempt
The Senior Manager Games Ops position is responsible for managing table games operations for the assigned shift, consistent with the MGM Brand. The individual has direct oversight of all aspects of daily table games operational functions while fostering strong employee engagement, effective employee communication, and excellent guest service. The position will manage daily game protection, bet spreads, game mix, and labor allocation decisions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Principal Duties & Responsibilities
Oversee daily table games operations, including: opening and closing duties for the assigned shift, game protection, bet spreads, game mix, and daily labor levels and assignments. Ensure that games are dealt with a high degree of proficiency.
Maintain integrity of table games equipment, and conduct reviews and analyses of new games and technology to make recommendations and improvements.
Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations. Ensure the compliance of games within the Gaming Control Board rules and regulations, and notify surveillance, property leadership, and the GCB if any tampering or cheating is suspected. Notify Vice President of Casino or Casino Director of any unusual events, circumstances, missing items or alleged theft.
Interview, select, train, supervise, and counsel other table games leaders and dealers for the efficient operation of all table games operational functions for the assigned shift.
Drive high levels of employee engagement through effective communication, recognition, coaching, training, and development.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience		Required
7+ Years of Prior Relevant Experience	Progressive casino experience.	Preferred
5+ Years of Prior Relevant Experience	in a supervisory/management position.	Preferred

Additional Requirements
Details	Required/ Preferred
Ability to work varied hours, including weekends and holidays.	Preferred
Previous experience managing table games operations in a similar resort setting.	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to establish credibility and rapport with other leaders both within and outside department.
Sound judgment and superior problem solving and decision making skills.
Effective listening abilities.
Ability to establish credibility and rapport with employees and guests.
Interpersonal skills to deal effectively with complaints, conflicts, or disputes.
Ability to foster a culture of excellent guest service, high-levels of employee engagement, and an overall positive work environment.
Strong overall knowledge of table games operations, dealing, standards, and rules.
Ability to effectively communicate in English, both oral and written forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X