VP Slot Ops

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

VP Slot Ops

Job Code:

19902

Profile Title:

19902 VP Slot Ops

Grade / Band:

L5

FLSA Status:

Exempt

The Vice President of Slot Operations provides strategic leadership and direction for the Slots department in partnership with the Gaming Center of Excellence. Accountable for oversight and leadership of all staffing, guest service initiatives and employee engagement, and ownership of all profitability of the property's Slots department.  Ensures that all activities and practices adhere to the policies, philosophies and regulations of the state's Gaming Control Board and in accordance with departmental and property policies, practices, and procedures.

Drives high levels of employee engagement and guest service throughout the Slots department

Drives financial and operating results for Slot Operations and makes casino credit decisions on behalf of the property

Collaborates with the business with the annual business plan and tactics for the Slot Operations division that drives the Property’s overall Strategic Plan

Collaborates with Gaming Center of Excellence for proposed improvements to floor layout, equipment or procedures based upon observations and documented facts and reports and ensures the moving of gaming equipment is in accordance with gaming board regulations.

Partners with Gaming Center of Excellence for the acquisition of all stock, supplies, materials, components, and gaming equipment

Partners with Corporate Gaming Center of Excellence to review, approve or deny recommendations for changes to the Slot Department technical and operational policies and procedures

Oversees the Slot Division to include efficient staffing, team member development and training, performance management and policy enforcement

Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompasses the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with the company’s policies, legal requirements and collective bargaining agreements

Manages the slot operations to ensure performance, appropriate machine mix, game configuration, and suitable game placement and layout.  Ensures the timely and accurate repair of all slot machines on the casino floor

Maintains effective communications within Slot Operations and with Table Games, Player Development and Special Events to maximize effectiveness and enhance guest service

Ensures optimum performance of the department by recommending continuous improvement recommendations and implementing techniques to improve productivity, increase effectiveness and decrease costs

Ensures delivery of SHOW and all Guest Experience initiatives, aligning with the property’s individual brand and Culture of MGM Resorts International by creating relationships with customers to promote loyalty to the company

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Business and/or Hotel Administration and/or equivalent extensive management experience in a Gaming Resort complex

Required

6+ Years of Prior Relevant Experience

Prior relevant experience in the direction and management of employees

Required

Gaming license/registration as required by jurisdiction(s)

Required

In-depth understanding of Slot operations and processes

Required

Effectively communicate in English, in both written and oral forms

Required

Previous experience working in a similar resort/gaming setting

Preferred

Previous experience as a VP or Director of Slot Operations in a high-volume integrated casino resort

Preferred

Demonstrated leadership capability in sound judgment, superior problem solving and decision-making skills

Demonstrated excellent organizational, analytical and project management skills, with particular attention to quality and detail

Demonstrated adaptable interpersonal and communication skills, and the ability to work effectively with all levels of the organization, individually and in groups

Demonstrated polished facilitation and presentation skills

Demonstrated ability to collaborate across organizational lines

Demonstrated ability to multi-task and balance numerous priorities in a fast paced, deadline-oriented environment

Demonstrated ability to establish credibility and rapport with operating leaders

Demonstrated ability to communicate effectively in English, in both written and oral forms

Demonstrated ability to model effective communication by active listening and seeking to understand

Demonstrated business acumen by using industry, market, competitive data and financial knowledge to understand and improve business results

Demonstrated ability to use competitive landscape relevant to MGM Resorts’ business

Demonstrated ability to connect internal business activity with a broader external view of business to continuously improve performance

Proven experience in championing innovation, change and diversity by embracing and generating better and innovative ways to improve individual and business performance aligned to a shared purpose. Courageously takes appropriate risks. Commits to sustained, effective change and executes on planned change

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X