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Mgr Charter Services

J o b D e s c r i p t i o n

Job Profile Title:	Mgr Charter Services
Job Code:	19906
Profile Title:	19906 Mgr Charter Services
Grade / Band:	L1
FLSA Status:	Exempt
The MGMAir Operations Manager is responsible for for all day-to-day operational functions related to the MGMAir air charter experience including guest services and the guest reservation process. The manager oversees relationships with branch offices and junket representatives, along with ground transportation, air transportation and baggage handling vendors.

Principal Duties & Responsibilities
Qualifies all MGMAir patrons for complementaries including air, hotel, and amenity and transportation utilization.
Collaborates with MGMAir Team to ensure appropriate patron reinvestment and operational efficiencies.
Coordinates with Customer Care, Database Marketing, Player Development, Front Services, Front Desk, Group Desk and Guest Services.
Works closely with airline, motorcoach vendor and ground services companies to ensure efficient and timely operation while ensuring the highest level of customer satisfaction.
Acts as a primary point of contact for branch offices, player development, and junket representatives.
Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, and legal requirements.
Dedicates the majority of their time to being a resource for internal staff members and outside vendors to ensure successful employee growth and optimal levels of customer service.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
3+ Years of Prior Relevant Experience		Required

Additional Requirements
Details	Required/ Preferred
Previous experience working in a similar resort setting.	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to self-manage while consistently exercising good judgment and maturity.
Ability to think critically; research, recommend and implement solutions effectively.
Ability to anticipate situations, tools needed, and obstacles through critical thinking and review of business performance.
Highly developed organizational skills to function effectively while still maintaining attention to detail and meeting specific organization.
Must possess broad-based credibility and is capable of consistently working under pressure with vague/limited information while forging.
Must be performance driven and able to provide judicious, measurable results and possess a proactive sense of urgency and the ability to drive results.
Must be comfortable, articulate and dynamic in front of both external and internal audiences, including partners and property leaders.
Must have initiative and strive for continuous improvement. Proven ability to participate in implementing innovative ideas, projects and.
Demonstrate strong project management skills.
Ability to work in a fast-paced environment.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X