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Catering Mgr-Commission

J o b D e s c r i p t i o n

Job Profile Title:	Catering Mgr-Commission
Job Code:	19948
Profile Title:	19948 Catering Mgr-Commission
Grade / Band:	IC2
FLSA Status:	Exempt
The Manager Events position facilitates all aspects of servicing catering only and convention group catering from contract turnover to billing. This is a fast paced and high stress environment selling food and beverage. The manager is responsible for two million catering sales per year depending on their market segment. They are responsible for the accurate budgeting and forecasting of their groups.

Principal Duties & Responsibilities
Handle all group details once made definite by Convention Sales including the food and beverage program, menu selections, estimated and actual food and beverage revenue and set up requirements for food and beverage functions through group departure.
Handle all sub‐group arrangements as required including credit arrangements and space requirements.
Respond to new Catering business inquiries.
For catering groups, obtain client requirements to execute catering contract.
Book and service all group details for catering groups including the food, beverage and meeting program, menu selections, estimated and actual food and beverage revenue and set up requirements through group departure.
For catering groups, obtain necessary deposits, payments and signatures on all contracts, policies and banquet event orders.
Check the availability of banquet space as well as effectively booking the banquet facilities.
Conduct tours of banquet facilities, sleeping rooms and other areas of the hotel.
Produce and distribute details for events including banquet event orders.
Order outside services for events.
Maintain a flexible schedule to be present at various functions
Ensure all catering services offered are presented in accordance with property standards and are of the highest quality.
Conduct pre‐convention and weekly departmental meetings.
Adhere to all departmental policies and procedures.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education and Experience
Bachelor degree or equivalent experience and 1+ years of prior relevant experience

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience		Required

Additional Requirements
Details	Required/ Preferred
Previous proven experience in food and beverage selling.	Preferred
Previous experience working in a similar resort setting.	Preferred
Previous experience handling large convention groups of 100 people or more	Preferred
Previous catering experience at a major convention hotel	Preferred

Knowledge, Skills and Abilities
KSAs
∙ Excellent customer service skills.
∙ Extensive knowledge of Food & Beverage.
∙ Excellent selling skills.
∙ Working knowledge of Office 365 and Microsoft applications.
∙ Have interpersonal skills to deal effectively with all business contacts.
∙ Able to work under pressure dealing with multiple work assignments and meeting deadlines, and to make decisions and work independently.
∙ Working knowledge of catering sales systems such as Daylight or Delphi computer program.
∙ Working knowledge and understanding of the Culinary Union bargaining agreement.
∙ Knowledge of F&B operations and procedures
Sound judgment and knowledge of banquet operations.
∙ Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines.
∙ Professional appearance and demeanor.
∙ Work varied shifts, including weekends and holidays.
∙ Able to effectively communicate in English, in both written and oral forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X