Mgr Banquet Service-Commission

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Mgr Banquet Service-Commission

Job Code:

19950

Profile Title:

19950 Mgr Banquet Service-Commission

Grade / Band:

L1

FLSA Status:

Exempt

It is the primary responsibility of the Banquet Manager to oversee all aspects of day-to-day banquet services. All duties are to be  performed in accordance with departmental and property policies, practices and procedures.

Manages assigned operational functions within the department consistent with the strategic plan and vision for the  department, the division and Mandalay Bay.

Manages and oversees operations of cash concessions and snack bars on the tradeshow floor

Works closely with Catering Manager regarding servicing of events.

Attends preplanning meetings with Catering Manager for upcoming Groups

Works directly with Banquet Supervisors and Assistant Managers on staffing ratios, room lay outs, and operation of events, menu implementation and operation of events.

Oversees the Assistant Managers and Banquet Supervisors and ensures they are following department and hotel policies  and procedures and adhering to the collective bargaining agreement.

Reviews Banquet Event Orders and has a complete understanding of the events as planned by the client and catering  manager which is shared with the Banquet Supervisors and Managers handling events.

Manages and participates in the ordering and inventory control of consumable products and some equipment while  maintaining an acceptable COG.

Manages the delivery and measurement of guest service within assigned department(s) consistent with the company’s core  service standards and brand attributes.

Provides input into the research, development, evaluation and implementation of new products, services, technology and  processes to ensure Mandalay Bay’s competitive position and in anticipation of changing guest needs within the dynamic  hospitality and gaming environment.

Attends classes to expand product knowledge, human resource knowledge and fiscal efficiencies.

Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee  satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity  commitment; compliance with company policies, legal requirements and collective bargaining agreements.

Able to create weekly banquet schedules in accordance with proper rotation and in compliance with the collective  bargaining agreement.

Participates in pre-booking of banquet service staff for all large and high-profile events

Conducts Step One meetings with shop stewards and banquet staff with the goal of resolving issues whenever possible so  as to alleviate any board of adjustments or grievances.

Ensures Service Standard Training is current, being communicated effectively to staff and that ongoing training is occurring  within all areas of department.

Works closely with supervisors and assistant managers on developing their employee management skills and styles.

Practices and observes safety rules and regulations and encourages others to do the same.

Participates in staff meetings with Banquet Team to ensure we are remaining consistent with our Strategic Plan and vision  for the department. Communicates any new policies and procedures.

Completes all duties in accordance with the Mandalay Bay standards and procedures.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor degree or equivalent experience and 2+ years of prior relevant experience

Bachelors Degree

Required

2+ Years of Prior Relevant Experience

Recent work experience in a large convention center or banquet operation is required at the position of at least a department assistant manager or director

Required

Previous experience working in a similar resort setting

Preferred

Must have strong leadership abilities, organizational skills, sound judgment and knowledge of banquet operations.

Maintain a professional, neat and well-groomed appearance, adhering to Mandalay Bay Standards.

Must have strong interpersonal skills to effectively work with all departments.

Must demonstrate strong customer service skills to work effectively with all clients

Must be organized and possess the ability to work efficiently while multi-tasking.

Must have strong English communication skills in both oral and written form to effectively communicate with internal and  external guests and management.

Must have knowledge of F&B operations and procedures.

Working knowledge and understanding of the Culinary Union bargaining agreement is required.

Must have a proficient knowledge of Microsoft Word, Excel, Outlook and Infogenesis

Working knowledge of catering sales systems such as Daylight or Delphi computer program is preferred.

Working knowledge of AutoCAD is preferred.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X