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Sr Mgr Banquets-Commission

J o b D e s c r i p t i o n

Job Profile Title:	Sr Mgr Banquets-Commission
Job Code:	19951
Profile Title:	19951 Sr Mgr Banquets-Commission
Grade / Band:	L2
FLSA Status:	Exempt
As a Banquet Services Assistant Director, you will be responsible for overseeing the Banquet Supervisors, Servers, Bartenders, Banquet Set Up Porters and Apprentice Bartenders as well as providing strategic direction including operations, financial performance and development of service standards. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Principal Duties & Responsibilities
Manage, train and schedule all Banquet Supervisors, Banquet Set-Up Porters, Banquet Servers, Bartenders and Apprentice Bartenders. Delegate responsibilities to employees and supervise tasks to completion. All in accordance with established departmental policies and procedures.
Support Catering Managers, Convention Services Managers with any planning needs in regard to servicing of events. Check function rooms to ensure set-up is in accordance with the BEO and Catering /Convention Manager. Manage and deliver on guest service consistent with the core service standards and brand attributes.
Conducts Step One meetings with shop stewards and banquet staff with the goal of resolving issues whenever possible so as to alleviate any board of adjustments or grievances all in accordance with established departmental policies and procedures.
Oversee onsite and offsite banquet events and operations. Support all banquet operations within the cross-property pod. Check on ongoing events, staffing, review changes and last-minute BEO updates. Communicate with management, chef, and culinary staff in order to fulfill and address any issues or needs requested by guests and employees.
Order supplies through the IP System and Purchasing. Ensure BEO’s are correct, and products are ordered.
Ensure Banquet area is in compliance with the Health Department and Fire Marshall Regulations.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Experience in Banquets	Required

Additional Requirements
Details	Required/ Preferred
Prior experience in a similar a similar resort setting.	Preferred
Prior experience in the development of operating and capital budgets, staff planning, and purchasing of equipment.	Preferred
Experience managing employees using a collective bargaining agreement.	Preferred

Knowledge, Skills and Abilities
KSAs
Basic knowledge of Audio Visual and IT systems.
Working knowledge of catering sales systems.
Proven track record with Food & Beverage cost controls.
Excellent customer service skills.
Strong working knowledge of Microsoft Office.
Expertise in general health and sanitation codes.
Strong strategic planning, project management skills and superior decision-making while managing multiple priorities.
Excellent customer service skills.
Able to lead and mentor a team.
Ability to work varied shifts, including nights, weekends and holidays.
Able to effectively communicate in English, in both written and oral forms.
Strong working knowledge of HR policies and procedures.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X