Coord Room Block

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Coord Room Block

Job Code:

11578

Profile Title:

11578 Coord Room Block

Grade / Band:

07

FLSA Status:

Non-Exempt

As a Group Housing Rooms Block Specialist, you will partner with the internal partners in Housing and Revenue to help set the stage for a successful group guest experience, with your passion for service, strong communication skills and ability to problem

solve.  By understanding each of our clients' unique stories and needs, you will own their experience to

create WOW moments and memories they will carry with them far beyond their event with us.

The Group Housing Rooms Block Specialist works out of our off-site Corporate location and supports our group and convention room blocks for our local Las Vegas properties, ranging from 10-5,000 room nights at peak.  The Room Blocks Specialist works very closely with the Housing, Sales and Revenue teams in managing the overall accuracy, balancing, and optimization of the contracted inventory, rates, upsells and reporting for the department. 

Closely monitors, and manages contracted group room blocks, pick-ups, upsell optimization, and inventory adjustments

Manages the group room block and pick up meetings, providing updates for all groups and any historical patterns and circumstances which may either negatively or positively impact room inventory/revenue during block review meetings with Group Housing, Revenue and Sales leadership

Develops and maintains new and improved reporting tools and techniques in our various inventory systems (Passkey, Delphi, and Opera), thus creating efficiencies in the tools, processes, and resources allocated to our room blocks management

Closely monitors hotel inventory availability against contracted group blocks, managing upsell inventory to assist and support in contributing to attrition recovery and room type balancing for pre-arrival needs

Establishes and maintains effective working relationships with all departments that support the groups segment within the company, including but not limited to Convention Sales and Services, Revenue and Hotel Operations

Maintains consistent communication with the Housing teams in ensuring the most accurate and up to date information is available for block and pick up decisions, including but not limited to group registration opening dates, historical patterns, upsell opportunities, rooming list utilization pace management and other pertinent details

Ability to thrive in a collaborative team environment or actively contributes to a work environment that promotes teamwork and mutual respect and values diversity

Supports the Group Housing teams and partners with the Passkey teams in ensuring we run relevant campaigns and support the creation and execution of targeted campaigns through our Passkey system

Performs all of the functions of a Group Housing Specialists at a high level of expertise, supporting business demands as necessary and offering technical guidance/assistance as needed

Monitors any 3rd party group booking channel platforms to ensure accuracy of hotel information and suggest changes as necessary

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

2+ Years of Prior Relevant Experience

Front Desk or Housing experience

Required

Experience with Property Management Systems (i.e. Opera, Amadeus & Passkey)

Required

Microsoft Office (Word, Excel, Outlook)

Required

Strong communication skills, both oral and written 

Required

Strong statistical and analytical skills

Required

Strong abilities in taking initiative, sound judgment, superior decision making and problem-solving skills to effectively manage the responsibilities

A proactive style that looks beyond problems and current practices to develop solutions to maximize the effectiveness of the department(s)

Excellent understanding of general accounting principles to interpret statistical information

Excellent verbal and written communication skills; including writing correspondence and maintaining confidentiality of sensitive information

Excellent public relations skills, interpersonal skills, and effective listening abilities

Excellent organizational, analytical, and project management skills, with particular attention to quality and detail

Ability to perform a myriad of duties with extreme care and attention to detail, while working in a fast-paced and busy environment

Maintain proper mental attitude, and ability to deal effectively with guests, management, employees, and outside contacts, while working under pressure and meeting deadlines

Ability to maintain professional demeanor and appearance

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X