Sr Mgr Responsible Gaming

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Sr Mgr Responsible Gaming

Job Code:

11659

Profile Title:

11659 Sr Mgr Responsible Gaming

Grade / Band:

L2

FLSA Status:

Exempt

The Senior Manager Responsible Gaming is accountable for the execution, consistency, and continuous advancement of MGM Resorts International's responsible gaming education, awareness, and GameSense initiatives. This role leads the development, delivery, evaluation and ongoing refinement of training, content, surveys, and program materials, exercising independent judgment to prioritize work, identify opportunities for improvement, and drive alignment across properties and functions.  The Sr Manager operates with a high degree of autonomy and initiative.

The candidate partners with internal teams to translate corporate responsible gaming strategy into enterprise-wide, scalable and effective education and awareness execution for employees and guests. This role drives the continued evolution of the company's responsible gaming education and awareness efforts, shaping how responsible gaming training and awareness are delivered across the organization, with scope centered on execution rather than regulatory interpretation, formal audit ownership, or directing corporate responsible gaming strategy.

Lead and execute walkthroughs and evaluations of training, messaging, and supporting technology, exercising judgment to prioritize and advance education and awareness initiatives.

Design and deliver responsible gaming and GameSense training sessions, workshops, and seminars for employees at all levels, translating  policy and principles into clear, relatable, and practical guidance.

Own and evolve training materials, tools, job aids, tutorials, and instructional media across digital platforms, incorporating brand standards and tone to support clarity, engagement, and consistent understanding.

Assess and drive improvements to training effectiveness using assessments, feedback, and prepare routine  and ad hoc reports to support ongoing refinement.

Maintain awareness of industry best practices and regulatory developments related to responsible gaming education and awareness and recommend updates to content, materials, or delivery approaches as appropriate.

Execute mystery shop activity to track employee application and lead cross-functional coordination with Information Technology and Database Marketing to implement guest awareness surveys.

Drive targeted awareness initiatives for employees and defined guest populations across geographic markets, adapting messaging and delivery to align with approved program objectives.

Serve as a representative for MGM Resorts at industry events, conferences, and property or community activities related to responsible gaming and problem gambling.

Act as a liaison with internal and external stakeholders, ensuring clear, consistent communication related to responsible gaming education and awareness initiatives.

Advance and mature education and awareness efforts through continuous refinement of content, delivery methods, and engagement approaches to meet evolving industry and regulatory needs.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Business, learning & development, education, finance, or related field

Required

Master's Degree

Business, education, organizational development, public policy, or related field

Preferred

4+ Years of Prior Relevant Experience

Corporate training, responsible gaming, marketing, consulting, or other related functions

Required

5+ Years of Prior Relevant Experience

Management or leadership role within compliance, corporate training, responsible gaming, marketing, consulting, or related functions

Preferred

Proficiency with MS PowerPoint, Photoshop, Adobe, MS Word, and related programs.

Required

Ability to obtain gaming licensing in various regional jurisdictions, as necessary.

Required

Familiarity with associated laws/regulations related to the gaming industry and responsible gaming.

Preferred

Advanced public presentation and facilitation skills with demonstrated ability to lead engaging responsible gaming and GameSense education sessions for employees at all levels.

Demonstrates creativity and ingenuity in developing engaging responsible gaming education and awareness initiatives.

Ability to translate complex policies, regulations, or technical concepts into clear and actionable guidance for diverse audiences.

Strong organizational and project management skills with the ability to manage multiple initiatives while maintaining attention to detail and meeting deadlines.

Demonstrated ability to think strategically and proactively identify opportunities to evolve responsible gaming education and awareness programs.

Ability to evaluate the effectiveness of education and awareness initiatives through feedback, surveys, and other measurement tools, using insights to refine content and delivery.

Ability to facilitate collaborative discussions, working groups, or responsible gaming task forces to support alignment and program advancement.

Strong written communication skills with ability to prepare reports, memos, executive summaries, and program documentation.

Demonstrates strong professional communication skills and sound judgment when handling complex or sensitive situations.

Demonstrates an open, collaborative, and solutions-oriented working style aligned with company culture.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X