Showroom Server TD-Union

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Job Profile Title:

Showroom Server TD-Union

Job Code:

14349

Profile Title:

14349 Showroom Server TD-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

It is the primary responsibility of the Showroom Server to serve guests while providing courteous and prompt table-side service to all guests. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Take order, and serve food and drinks efficiently and accurately in work area as applicable

Itemize bills correctly and efficiently secure payment

Maintain table cleanliness utilizing a silent service approach

Guide guests through all phases of their experience at the restaurant

Maintain a level of professionalism that will make guests want to return

Greet guests in a positive, friendly manner and make them feel welcome

Anticipate the guest’s needs and respond appropriately with a sense of urgency

Bid farewell to guests, using guest's name when known, and encourage them to return

Maintain cleanliness and stock of their assigned areas, side stations, tables and POS stations

Consistently follow sequence of service utilizing all proper procedures standardized by the room management

Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

Perform other job-related duties as requested

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Preferred

1+ Years of Prior Relevant Experience

Experience as a food server in a similar establishment

Preferred

1+ Years of Prior Relevant Experience

Experience working in a similar resort setting

Preferred

Work varied shifts, to include weekends and holidays

Required

Able to effectively communicate in English, in both in written and oral form

Required

Knowledge of beverages on menu, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes

Highly motivated and energetic personality

Able to take initiative and exhibit flexibility

Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

Able to lead and mentor a team

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Vibration

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex

X